FAQ
Frequently Asked QuestionsFrequently Asked Questions
What types of rugs do you offer?
We offer a wide range of hand-woven silk carpets and rugs featuring traditional Afghan patterns, as well as custom designs tailored to meet your preferences.
Are your rugs hand-woven?
Yes, all our rugs are meticulously hand-woven by skilled artisans using traditional methods, ensuring each piece is unique and authentic.
What materials do you use in your rugs?
We primarily use high-quality silk and wool sourced from sustainable suppliers to create durable and luxurious products.
Can I customize a rug design?
Yes, we provide options for custom designs. You can work with our design team to create a rug that fits your specific style and requirements.
What is the production time for a rug?
The production time varies depending on the size and complexity of the rug, but handmade pieces generally take several weeks to months to complete.
Do you have a quality control process?
Yes, we have a rigorous quality control process that includes inspections at various stages of production to ensure each rug meets our high standards.
Do you offer a warranty or guarantee on your rugs?
Yes, we offer a satisfaction guarantee on our rugs, and each piece is covered against defects in craftsmanship.
Do you ship internationally?
Yes, we ship our rugs worldwide. Please consult our customer service for specific details regarding international orders.
How do I track my order?
After your order has been dispatched, we will provide you with a tracking number via email to monitor the delivery status.
What should I do if my rug arrives damaged?
If your rug arrives damaged, please contact our customer service team within 48 hours with your order details and images of the damage for assistance.
Can I visit your showroom or workshop?
Yes, we welcome visitors to our showroom and workshop by appointment. Please contact us to schedule a visit.
How can I contact customer support?
You can reach our customer support team via email or phone. Our contact details are available on our website.
Are your products environmentally friendly?
Yes, we prioritize sustainability by sourcing eco-friendly materials and employing traditional methods that minimize environmental impact
What shipping options do you provide?
We offer several shipping options, including standard and expedited services. Shipping costs and times may vary based on your location.